The Call Center Dictionary: The Complete Guide to Call Center and Help Desk Technology and Operations
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Book Details
Author(s)
Madeline Bodin, Keith Dawson
Publisher
Cmp Books
ISBN / ASIN
1578200431
ISBN-13
9781578200436
Marketplace
France 🇫🇷
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Description
The language of the call center comes from many fields including telecommunications, engineering, and computer programming. The Call Center Dictionary not only explains what a particular technology is, but also how it can help improve relationships with customers.
