The Call Center Handbook 4 Ed: The Complete Guide to Starting, Running, and Improving Your Customer Contact Center
Book Details
Author(s)Keith Dawson
PublisherCRC Press
ISBN / ASIN1578200709
ISBN-139781578200702
CategoryCall centers
MarketplaceFrance 🇫🇷
Description
Need to know how to buy a phone switch for your call center? How to measure the productivity of agents? How to choose from two cities that both want your center? No problem. 'The Call Center Handbook' is a complete guide to starting, running and improving
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