A Practical Guide to Call Center Technology
Book Details
Author(s)Waite, Andrew
PublisherCRC Press
ISBN / ASIN1578200946
ISBN-139781578200948
AvailabilityIn stock. Usually ships within 3 to 4 days.
Sales Rank1,919,000
MarketplaceUnited States 🇺🇸
Description
Get the most out of ACDs (automatic call distributors) and other complex systems in order to boost customer satisfaction and increase sales Includes three ready to use RFPs (request for proposals) for buying an ACD, computer telephony system, or recording
