A Practical Guide to Call Center Technology
Book Details
Author(s)
Waite, Andrew
Publisher
CRC Press
ISBN / ASIN
1578200946
ISBN-13
9781578200948
Availability
In stock. Usually ships within 3 to 4 days.
Sales Rank
#1,919,000
Marketplace
United States 🇺🇸
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Description
Get the most out of ACDs (automatic call distributors) and other complex systems in order to boost customer satisfaction and increase sales Includes three ready to use RFPs (request for proposals) for buying an ACD, computer telephony system, or recording
