Smart Practices: Success in a Changing Environment

Authors Maxine Pollack and Jean Kouris draw upon years of experience as consultants and trainers to provide tools and techniques for improving the daily of a medical practice. Smart Practices offers strategies that build communication and collaboration - skills that will empower the staff to work toward a well-managed practice that supports change. Ready-to-use forms, policies, and checklists will help improve efficiency and lower costs while maintaining good service, patient satisfaction, and a higher level of quality.