Focus First on Service: The Face and Voice of Your Water Utility
Book Details
Author(s)
American Water Works Association
Publisher
American Waterworks Association
ISBN / ASIN
1583214585
ISBN-13
9781583214589
Availability
Usually ships in 24 hours
Sales Rank
#5,159,099
Category
Business & Economics
Marketplace
United States 🇺🇸
Description
This manual serves as both a strategic training experience and a tool for achieving quality customer service at your water utility. Topics covered include communication strategies, automated technologies, complaint resolution, managing conflict, and more. It's informative and easy to understand format allow for quick results.
