Service with SAP CRM

This book will provide a complete guide to SAP CRM 2007 Service, including coverage of functionality, implementation, customization, and Master Data. Readers will get an overview of the functionalities of the service component of SAP CRM 2007, learn how to map them in the SAP system, be introduced to an implementation model, and gather valuable information from two real-life customer examples. The book also deals with the business processes and functionalities of the Service component, so readers will learn about the fast and easy implementation of processes, which do’s and don’ts to address, and learn how to ensure the best possible data quality during implementation.