Handling Difficult People Library Edition: With Practical Techniques for Improving Customer Care and Patient Care, for All Levels Such As Office Manager, Doctor, Nurse, Practice Administrator

Healthcare staff need to handle both difficult customers and difficult patients. The structure of Handling Difficult People is many short suggestions and principles followed immediately by interactive questions and applications. The simple structure makes it possible for busy healthcare workers to log in and benefit from short, self-contained units, and practice how they would respond to a situation. It is useful for those not in healthcare as well. 129 pages on CD. 19 pages in the manual. The manual accompanying the CD provides a summary of the major points of the CD in a handy format. You must have Internet Explorer 4.0 or higher running on your computer. Supported operating systems are Windows 95, 98, 98 SE, ME, 2000, or XP. The CD is licensed to play once on any Windows computer; the borrower may purchase the program after that. One library reference activation is included in the price.