Satisfied Patient (2nd Edition): A Guide to Preventing Malpractice Claims by Providing Excellent Customer Service, The
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Book Details
Author(s)
HCPro, Inc., James W. Saxton
Publisher
HealthLeaders Media
ISBN / ASIN
1601460406
ISBN-13
9781601460400
Marketplace
France 🇫🇷
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Description
Explains how incorporating 'five-star' customer service principles into care giving, encouraging patients to take responsibility for their care, and creating concise documentation can reduce possible legal claims. Describes a typical deposition and malpractice trial for illustrating how the matter could have been avoided. Shows how to identify 'red flag' patients. Softcover.
