Satisfied Patient (2nd Edition): A Guide to Preventing Malpractice Claims by Providing Excellent Customer Service, The

Explains how incorporating 'five-star' customer service principles into care giving, encouraging patients to take responsibility for their care, and creating concise documentation can reduce possible legal claims. Describes a typical deposition and malpractice trial for illustrating how the matter could have been avoided. Shows how to identify 'red flag' patients. Softcover.