The Chapter Leader's Guide to Leadership: Practical Insight on Joint Commission Standards

Quick, concise standard explanations for LD chapter leaders

The Chapter Leader's Guide to Leadership breaks down the Joint Commission's leadership requirements into easy-to-understand solutions to meet the challenges of these complex standards. You get simplified explanations of the chapter's key components along with communication techniques to help foster a strong and successful partnership between survey coordinator and chapter leader.

Plus, to make staff training easy, this guide includes a downloadable PowerPoint® presentation highlighting key compliance takeaways. Also, receive bonus tools which include:

- A document requirement checklist
- Proactive risk assessment tool
- Contract monitoring tool

Benefits of The Chapter Leader's Guide to Leadership:

- Empower your LD chapter leaders to successfully navigate the survey process
- Communicate the impact the LD chapter has on the entire leadership team, management, and caregivers
- Create a culture of accountability by delegating survey-related responsibilities to staff members
- Go beyond standard numbers and understand the true meaning of The Joint Commission's LD requirements
- Get everyone in your facility on board with compliance
- Save time training LD chapter leaders with the customizable PowerPoint presentation

What's inside:

- Keys to building better accountability for leadership before, during, and after survey
- Guidance for improving interaction between the C-suite, medical staff, administration, and staff
- Tools for building collaboration, resolving conflict, and building a better internal culture
- Tips and suggestions for improving policies and procedures, as well as optimizing resources and services
- Tools for involving leadership in performance improvement initiatives

Table of Contents

Introduction: How This Handbook Can Help You

Part I: Organization & Accountabilities
Governance
CEO
Medical Staff
Management
Key Take-Away Points

Part II: Communications & Culture
Foundation
Collaborative Management
Conflict Management
Beliefs, Attitudes, and Priorities
Key Take-Away Points

Part III: Operations & Performance Improvement
Policies & Procedures
Resources & Services
Budget
Performance Improvement
Key Take-Away Points

Part IV: Effective PI Survey Preparation
Effective Leadership Survey Preparation
Critical Information at Your Fingertips
The Leadership Overview Presentation to Surveyors
The Leadership Interview
Key Take-Away Points

Who will benefit?

Accreditation coordinators, accreditation specialists, survey coordinators, Joint Commission survey coordinators, leadership chapter leaders