The Healthcare Executive's Guide to Urgent Care Centers and Freestanding EDs
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A blueprint for planning, building, and operating a successful urgent care center or freestanding ED.
One in five Americans lacks adequate access to primary care physicians and even those patients with insurance and a primary care doctor can struggle to get same-day appointments, leaving many seeking treatment in overcrowded, high-cost emergency departments. Urgent care centers offer patients a lower-cost, convenient alternative to hospitals. For providers, these centers represent new business opportunities.
This roadmap to urgent care centers will help you and your organization:
- Create a financial plan
- Determine whether to lease or build
- Develop an efficient staffing model
- Effectively market the urgent care center
- Learn strategies to grow and expand the urgent care center's services
Take a look at the table of contents
Chapter 1: Healthcare Market for Urgent Care Centers and Freestanding EDs
- Changing Insurance Landscape
- Cost of Care
- Access to Care
- Defining Urgent Care Facilities
- ED and Urgent Care Interface
Chapter 2: Affiliation and Ownership
- Business Case
- Affiliation Urgent Care Models
- Independent Urgent Care Models
Chapter 3: Creating a Financial Plan
- Market Considerations
- Financing 101
Chapter 4: Facility Considerations
- Location Is Crucial
- Lease vs. Ownership
- Defining Internal Spaces
- Equipment and Supply Needs
Chapter 5: Billing, Coding, Collections
- Insurance Participation Strategies
- Determining Which Payers to Work With
- Contract Negotiations
- Billing for Services
Chapter 6: Human Resources and Staffing
- Hiring the Right People
- Staffing Requirements
- Staffing Hours
- Staffing Based on Clinic Model
Chapter 7: Ancillary Testing: Laboratory and Radiology Services
- Determining What Laboratory Services to Provide
- Determining What Radiology Services to Provide
Chapter 8: Clinical Patient Care
- Types of Clinical Conditions Treated
- Medical Staff Issues
- Medical Emergencies
- A Few Clinical Pearls of Wisdom
Chapter 9: Patient Satisfaction:Â Creating and Delivering the Right Expectations
- The Cost of Dissatisfied Patients
- Improving Patient Satisfaction
- Specific Techniques to Satisfy Your Patients
- Quality Issues
Chapter 10:Â Marketing Strategies
- Tailoring the Marketing Message
- Building the Market Plan
- Marketing Basics
Chapter 11: Safety and Risk Management
- A Culture of Safety and Preventing Harm
- A Systematic Approach
- Reducing Errors and Preventing Harm
- Military Aviation and Urgent Care Medicine
- Taking a Walk
- Stay Focused on Ongoing Operations
Chapter 12: Strategies to Expand Urgent Care Business
- Occupational Medicine
- Immunization Clinic
- Travel Medicine
- Physical Examinations
- Hospital Affiliated Clinics
Chapter 13: The Freestanding Emergency Department
- Principles of the Freestanding ED
- Access to care
Chapter 14: Retail Clinics
- Basics of Retail Clinics
Chapter 15: Urgent Ca
