Chapter Leader's Guide to Human Resources: Practical Insight on Joint Commission Standards

Quick, concise standard explanations for human resource chapter leaders

The Chapter Leader’s Guide to Human Resources is designed to examine and explain the Human Resources standards for the busy professionals who are accountable for compliance with this chapter. The book breaks down the Joint Commission’s HR requirements into easy-to-understand solutions, including tools and techniques to help you focus on the important components of effective HR compliance.

Plus, to make staff training easy, this guide includes a downloadable PowerPoint® presentation highlighting key compliance takeaways.

Benefits of The Chapter Leader’s Guide to Human Resources :

• Understand HR’s role in the Joint Commission survey process
• Learn to document your best practices to prove your success in navigating the HR standards
• Develop a deeper understanding of leadership’s role in HR success
• Devise training and education to ensure your staff is prepared not only for your Joint Commission survey, but to best serve your patient population

Table of Contents

Introduction: The Importance of The Human Resource

Part 1: Defining Staffing Requirements and Qualifications
Accreditation and Reputation
Organizational Mission, Vision, Goals, and Culture
Scope of Services
Importance of the Position Description
Prime Source Verification
Credentialing and Privileging

Part 2: Developing Comprehensive Orientation and Ongoing Competency Programs
Organizational Expectations and First Impressions
Mandatory Training
Needs Assessments
Standardized Tools
Security Personnel and Special Response Teams

Part 3: Effective Competence Assessment and Performance Evaluation Systems
Defined Processes and Documentation
Accountability for Performance
Tracking and Trending for Leadership Visibility

Part 4: Continuous Human Resources Survey Readiness
Policies, Procedures and Documentation
Practice Makes Perfect
The Competency Assessment Tracer
Departmental Feedback and Recommendations for Improvement

List of Tools:
Human Resources Chapter PowerPoint® Presentation
Sample tools and documents

Who will benefit?

Accreditation coordinator, accreditation specialist, survey coordinator, Joint Commission survey coordinator, hospital leadership, human resources directors, personnel director

Earn Continuing Education Credits

National Association for Healthcare Quality (NAHQ)
This activity is pending approval by the National Association of Healthcare Quality for CE credits.