Monkey Business For Today's Phone Weary Office Hear/Speak/See No Evil and Take Friday Off!

Dan Kennedy, author of www.NoBSBooks.com writes this book zeros in on several elephants in the room either willfully ignored or mysteriously invisible to most owners, notably the handling of all inbound calls to their offices: prospective customers responding to advertising, referrals, present and past customers. Tens of thousands, more commonly, hundreds of thousands of dollars are lost every year in the typical business. While natural to insist "not in mine," if you aren't actively working on managing and optimizing inbound call handling, then it is. Long before the presentation by the owner, the road is paved with insurmountable obstacles created by all the "little things" that have occurred for the customer up to that point. This is an important book. Lee Milteer, author of Success Is an Inside Job www.milteer.com writes Monkey Business is an excellent and very worthy read for all business owners and entrepreneurs. We tend to be the worst at training our own staff and expect them to be mind readers. Chris shares detailed steps on how to train your staff, from answering the phone to selling your services. I highly recommend this book to give you the know how and scripts to make your business more successful. Chris will also remind you of the steps you can take to make sure your staff is prepared mentally, physically and emotionally to do a great job for you. Finally, this book is for any office that is serious about telephone skills management, sales and getting the most productivity out of office personnel. This a cruicial element in building a successful business and maintaining a positive atmosphere in interoffice communications. Chris Mullins can make your office a productive winner.