The ITSM Experience: Real Life Remarkable ITSM Experiences - 2010 Edition

This 2010 edition of the ITSM Experience Book is the Second edition, consisting of all new experiences. Our goal is to show you a range of interesting stories to challenge you to realize that ITSM takes many forms and that if you choose to, you can bring this thinking to your career, your product or your company.

This book is a sketchbook, not a manual, filled with the ideas and musings from ITSM professionals, students and those who are just dabbling in the theory.

What they all have in common is that they are YOUR stories. They represent the tough work done out there. Stuff to get you going.

This book is a great resource -- lots of research, plenty of tips, and loaded with detailed anecdotes offering a unique insight into the ITSM universe.

If you are new to ITSM, this book will help you figure out how people are using ITSM and encourage you to get started. If you are a casual user, this book will give you ideas on how to hone your skills. If you are an expert, this book may surprise you with how others use ITSM, and how much more you can learn.

This book is designed primarily for the non-technical IT person, who wants to learn about the business, and the fun, of using ITSM.Find out how ITSM has been implemented all over the world. We hope it inspires you to begin, continue with or complete your ITSM journey.