ITIL Operational Support and Analysis (OSA) Full Certification Online Learning and Study Book Course - The ITIL Intermediate OSA Capability Complete Certification Kit, Third Edition

The first and second edition of this book and its accompanying eLearning course are regarded as a classic in its field. Now, in an expanded and updated version of The Art of Service's book, the authors once again present a step-by-step guide to getting your ITIL OSA Certificate.

Who Knew ITIL Certification E-Learning This Quick and Easy Could Make You Look This Good.

'The Art of Service has dramatically changed the way we deliver employee training. We can now deliver more training at less cost to a wider audience in a shorter period of time.'

On-demand eLearning: Do not pay over $ 3,000.00 for a 5 day class room based course : you are out of touch with your work for 5 days and including the course fee, the costs are insurmountable. Take the online learning option instead and study at your own pace.

Course Description:

This intensive interactive course immerses learners in the practical aspects of the ITIL Service Lifecycle and processes associated with the Operational Support and Analysis of services and service delivery.

The main focus of this course is on the operational-level process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment.

This training is intended to enable the holders of the certificate to apply the practices in resolution and support of the Service Management Lifecycle.

This course uses an engaging, interactive and flexible online approach to learning the core disciplines of the ITIL best practice and positions the student to successfully complete the associated exam: the APMG Intermediate Level Certificate Operational Support and Analysis.

Learning Objectives: At the end of this course, the learner will gain competencies in:

* Understanding Service Management as a Practice, Service Operation principles, purpose and objective.