Perfect E-Mail

We live in an age where electronic communication is the norm. The ability to communicate effectively via email is a skill no individual or business can afford to ignore. People are unsure how to write them, what tone to adopt, what language to use and what legal implications email content has.Contents: Organisational procedures businesses can adopt in order to avoid 'email overload'Step-by-step approaches to finding your way around email softwareLanguage in the electronic ageThe nuts-and-bolts of writing different types of emailThe problems and possibilities of email marketingHow marketing will be transformed by the NetElectronic communication: law, libel and how far businesses can and should use email surveillance