Strengthening Customer Retention: Pinpoint Sales Skill Development Training Series

Strengthening Customer Retention clearly and succinctly illustrates the critical importance of customer retention and the critical factors underlying it.

You will learn how to analyze various customer retention strategies and how they affect your sales, as well as there are many ways to lose your customer's business.

You will be instructed that paying attention to your customers are good business, and why indifference causes them to walk away.

You will also learn how to monitor your levels of customer retention, and strategies and techniques you can use to increase customer retention.

Finally, you will be taught about triggering events that solidify your customer's business, as well as strategies you can use when your customer is at risk.

As part of the Pinpoint Skill Development Training Series, each skill pack (book) delivers eight core concepts, designed to provide a complete 360 degree perspective on each topic. You are focused on a single concept at a time, including the implications, techniques and strategies to apply the concept, reflection points and a hands-on activity or action plan that transfers the concept into practice.

The step-by-step instructions are structured to achieve each of Kirkpatrick's Four Levels. Each of the eight core concepts is designed to cross-reference and reinforce all other concepts within the skill pack. The combination of all hands-on activities, are designed to produce a master action plan for the specific skill pack.

This skill pack is ideal as an informal training tool for coaching or personal development. It can also be used as a handbook and guide for group training discussions.

Each skill pack in the Pinpoint Skill Development Training Series was developed from proven strategies and techniques created by Timothy Bednarz to effectively train thousands of employees in Fortune 1000 companies since 1990.