Front Line Training: Skills for the Retail Environment

Does your IGC have an excuse for not training your employees? I have heard all the excuses for not training personnel from all kinds of companies, both large and small. Are you making excuses? Do you know that one of the major reasons for retail store failure is apathy on the part of the owner or manager? When an owner/manager does not care about customers, there is generally a drop in the level of service offered. Is it time to change your priorities?