How To Deal With Verbal Aggression: At work at home or on the street

Increasingly today we seem to face more and more verbal aggression. At work, on the streets, even at home... but how do you deal with it? A common reaction is to shout back, but that will probably just cause the situation to escalate into further abuse. In this book, trainer Robert Agar-Hutton teaches the basic techniques of how to deal with someone who is verbally aggressive, and to bring the situation under control. Suitable for people aged 14 and up.