Call Centre Management
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Book Details
Author(s)
Patricia Hamilton
Publisher
Global Professional Publishing
ISBN / ASIN
1906403937
ISBN-13
9781906403935
Marketplace
France 🇫🇷
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Description
This book will provide existing and prospective call center managers with an extensive, detailed and critical knowledge of call center operations and will help to develop a range of skills, techniques and practices in the management of human and technological resources in relation to financial services sector call center management.
