The ITIL V3 Service Management Awareness Pocket Guide - The ITIL V3 Pocket Toolbook: A Quick Reference Guide to All the Processes and Activities for Improving Quality and Speed
Book Details
Author(s)Michael Wedemeyer
PublisherEmereo Publishing
ISBN / ASIN1921573252
ISBN-139781921573255
MarketplaceFrance 🇫🇷
Description
Illustrated quick reference guide to the ITIL® (Information Technology Infrastructure Library) V3 IT Service Management best practice framework, Service Lifecycle theories, concepts, processes & functions to support enterprise operational excellence.
