2010 Benchmarks in Healthcare Case Management: Responsibilities, Results & ROI

As the role of the healthcare case manager expands, so, too, do the savings generated from their efforts. The case manager's early identification and care coordination of high-risk patients reduces hospitalizations and emergency room visits of the elderly and chronically ill, improves medication adherence and closes care gaps that trigger or exacerbate health conditions. Today's healthcare case manager has moved beyond the health plan office, working alongside the primary care physician, the hospital discharge planner and the nursing home staff in a substantial care management role. 2010 Benchmarks in Healthcare Case Management: Responsibilities, Results & ROI provides actionable information from 187 healthcare organizations on the placement and responsibilities of case managers and the impact case management has on healthcare utilization, cost and compliance. This 40-page resource provides metrics and measures on current and planned case management initiatives as well as lessons learned and results from successful case management initiatives. This exclusive report analyzes the responses of 187 healthcare organizations to HIN's December 2009 Industry Survey on Healthcare Case Management, presenting the data in more than 40 easy-to-follow graphs and tables. This industry snapshot is enhanced with commentary from healthcare organizations such as Geisinger Health Plan, whose strategic placement and utilization of case managers has yielded significant savings in the areas of care transition management, hospital readmissions, medication adherence, risk stratification, emergency room visits and care plan compliance. This report provides expanded data by overall respondents as well as hospital- and health plan-only views on: -Current and planned healthcare case management programs; -Populations and conditions targeted by case management efforts; -The top five responsibilities of the healthcare case manager; -Work locations and average case manager case loads: -Tools and strategies to identify patients most in need of case management; -Tactics to evaluate a case manager's performance and program impact; -Overcoming barriers to case management and to the launching of programs in this area; -The impact of healthcare case management on healthcare utilization, member/patient satisfaction and ROI; -The complete December 2009 Healthcare Case Management survey tool; and much more.