E-government in Ecuador: Plans, Problems, and Solutions

Governments use information and communication technologies, to provide services, due to the inclusiveness and empowerment that it represents for citizens. This book focuses on Ecuador's e- government program, which has the potential of increasing transparency, efficiency, affordability and accessibility of government services and democratic processes. However, the success of Ecuador's program is questionable, particularly when only 15% of IT government projects in developing countries are successful. This book is written for a general audience and evaluates Ecuador's e-government program, exposes future challenges due to design-reality gaps caused by IT problems, business versus government clashes, and Ecuador's recurring social concerns. Examples of IT problems encountered by other countries, and comparisons with Ecuador's current approach are made throughout the book in order to better predict the outcome of its program and provide solutions that promote ownership, citizen awareness, and accessibility.