Front office operations management in 5 star hotels in Majorca: Behavioural outlook of efficient and effective personnel organization and staff ... in front offices of luxury Majorcan hotels

This book aims to examine personnel organization and staff specialization through behavioral outlook in front offices of seven five-star Majorcan luxury hotels. As per multiple case study research design, all the staff in all seven front offices where subject to research. As a result of the investigation, this book attempts to create a concept of efficient and effective front office operation management through behavioral approach, which focuses on employee organization and specialization rather than on processes. However, processes were also subject to examination and report