E-banking in India: Issues and Concerns

The evolution of e-banking revamped the role of banks from just being a service provider to a financial supermarket that provides all kind of possible services with no loss of time. In spite of its incredible advantages it could not become the first choice of users. Particularly in developing countries people still hesitate to adopt electronic channels as their primary payment option. To address the issue the present book attempts to provide thoughtful insight to different issues and concerns about e-banking in India. It entails a detailed discussion of electronic payment and settlement system. Empirical studies discussed in the book unfold the customer's satisfaction with e-bankqual and deliberate employees perspective towards click banking. The book also submits few recommendations to mitigate the risks deterring the spate of e-banking in India.