Perceptions of Success: A Study of the The Museum of the City of NY

Museums are unique educational organizations. They serve to preserve, present, and interpret historical, cultural, artistic, and natural phenomena. Yet, as with all successful enterprises, educational and otherwise, museums must be attentive to performance, productivity, and operational practices. Perceptions of Success examines the museum as a learning organization, and examines what makes a museum successful "from the inside out" by examining employee perspectives.