Balanced Scorecard for Local Government: Management Tool for Strategic Development

Local government has currently come under the strong pressure to improve quality as well as efficiency in service delivery, increase transparency, and accountability. Municipal and regional managers are looking for innovative managerial tools in order to implement the strategies and strengthen the citizen participation in governance. The concept called the Balanced Scorecard represents a new model of strategic management that has been already successfully used in the private sector. Over the last few years, BSC has been also discussed as a usable conceptual framework for the strategy development management of municipalities and regions. The main attention of the book is paid to the strategic management process of local government, to the creation and effective implementation of Balanced Scorecard and its potential application in the practise of the local government. The analysis and the draft of procedures and tools that will lead to improvement in strategic management of local government should be especially useful to professionals in public administration, or provide an inspiration to anyone else who may be interested in this field.