Critical Success Factors: for Implementation of Total Quality Management In Construction Industry

Over the past two decades there has been significant changes in the global economy which has prompted companies to improve their competitiveness. All construction companies operating in public and private sectors have been effected and have been forced to bring out changes in their practices. In the construction industry this has resulted in the introduction of new approaches to procuring projects, such as partnering and lean construction. Total Quality Management (TQM) is one of the processes that contributes towards ensuring that projects are being delivered to time, cost , quality and the satisfaction of customer. However,Every Engineering and student should read this book, study it,savor it and make it a constant companion.