Active Listening

Please note that the content of this book primarily consists of articles available from Wikipedia or other free sources online. Active listening is a communication technique that requires the listener to feed back what he hears to the speaker, by way of re-stating or paraphrasing what he has heard in his own words, to confirm what he has heard and moreover, to confirm the understanding of both parties. The ability to listen actively demonstrates sincerity, and that nothing is being assumed or taken for granted. Naturally, it improves personal relationships, reduces misunderstanding and conflicts, strengthens cooperation, and fosters understanding. It is proactive, accountable and professional.