IT Service Management from Hell based on Not ITIL v3: A Guide to Service Management
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Book Details
Author(s)
Brian Johnson
Publisher
Van Haren Publishing
ISBN / ASIN
9077212000
ISBN-13
9789077212004
Marketplace
India 🇮🇳
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Description
Takes an irreverent look at the history of ITIL, and how (not) to achieve an upgrade. Illustrated with original cartoons, this book places ITIL in its historical and geographical context, whilst rambling on about IT babble and industry verticals
