IT Service Management Global Best Practices Volume 1 (english version) (Pt. 1) (ITSM Library)

This unique guide is written by industry thought leaders giving the inside track on new practices that could radically change IT Service Management in the next few years. IT Service Management Global Best Practices Volume 1 is written by leading experts from many countries (UK, Spain, Ireland, Italy, Taiwan, Australia, USA, Canada, Argentina, Brazil, Belgium, Netherlands, New Zealand, Israel) and contains over 40 chapters within the following disciplines: Trends, visions and analysis of ITSM market Governance Demand & portfolio & sourcing Awareness & implementation Organization Modeling Processes Standards & frameworks Metrics