IT Service Management Basierend auf ITIL V3: Das Taschenbuch (German Edition)

This Pocket Guide is a concise summary of Itil® V 3. A quick, portable reference tool to this leading standard within the Service Management community. Additionally for readers the processes are covered in a separate section. Ideal for It Service Managers, It Managers, Helpdesk employees, students of Higher education, It trainers, Itil trainers, It consultants.