Service Operation based on ITIL V3 Management Guides (english version)
33.00
USD
Book Details
Author(s)Bernan
PublisherVan Haren Publishing
ISBN / ASIN9087531273
ISBN-139789087531270
Sales Rank2,392,954
MarketplaceUnited States 🇺🇸
Description
The Management Guides are a concise summary of the Foundations of IT Service Management based on 'ITIL V3'. A quick, portable reference tool to the standards used within the Service Management community. Not only includes the Lifecycle Approach but in addition covers the processes in a separate section as well.
What are the key service management processes? What is the lifecycle approach?



