MANAGEMENT INFORMATION SYSTEMS

Introduction to Information System Foundations of Information Systems : Need and objective of information systems. Components and resources of information systems, Types of information systems : Operations support systems and management support systems. Management Information Systems : Definition, Role and impact of MIS, Functions of the managers : Planning, Organizing, Staffing, Co-ordinating and directing, MIS as a support to the management. Management of Business : Concept of corporate planning, Essentiality of strategic planning, Development of business strategies, Types of strategies, MIS for business planning. Decision Support Systems Decision Support Systems (DSS) : Concept and philosophy, Characteristics, Components of DSS, Tools, Using Decision Support systems : What-if analysis, Sensitivity analysis, Goal-seeking analysis, Optimization analysis, GDSS, Programming languages for DSS. Data warehouse in decision making, Data mining for decision support, Artificial intelligent systems, Knowledge based expert systems, GIS for decision making process. E-commerce Electronic Commerce Systems (e-commerce) : Introduction, Scope, B2C, B2B and C2C, C2G, G2G, Essential e-commerce processes, Electronic payment processes, m-commerce, E-governance, Basic principals and emerging trends. Customer Relationship Management (CRM) : Introduction, What is CRM? Three phases of CRM, Benefits, Challenges and trends in CRM, E-ERM. Supply Chain Management : Role of SCM, Benefit, Challenges and trends in SCM. Applications of MIS Applications in Manufacturing Sector : HR management, Marketing management, Finance management, Materials management and production management, Applications in service : Banking, Insurance, Airline, Hotel, Hospital, Education. Cross-Functional Enterprise Systems : Introduction, Collaboration systems in Manufacturing, Enterprise application integration, Transaction processing systems. Enterprise Management Systems Enterprise Management Systems (EMS) : Introduction, Enterprise Resource Planning (ERP) systems : Basic features, Benefits, Selection, Implementation, EMS and MIS. BPO Services : Business process outsourcing , What is BPO?, Voice BPO, Inbound call center services, Outbound call center services, Non-voice BPO, Scope of BPO, Challenges in BPO management. ITES : Objectives of ITES, ITES services and applications like medical transcription, Document processing. Security and Ethical Challenges Security and Ethical Challenges : Introduction, Ethical responsibility of business professionals, Cyber crime, Hacking, Cyber theft, Software piracy, Patents, Copy writes, Privacy issues, Health issues, Cyber laws and information technology act . Disaster management, System controls and audits, Contingency management and their solutions. Global Management of Information Technology : Cultural, Political and Geo-economic challenges, Platforms and data access issues.