Increased customer focus and the exponential increase in the volume, velocity, and variety of data and the unrelenting need to stay one step ahead of competition has sharpened focus on using analytics within organizations. With business pressing more on the need to enhance their analytics capability for predicting and optimizing outcomes, this book offers practical guidance on the application of analytics for driving business decisions by adopting a customer centric approach to marketing.
Salient FeaturesFeatures Strategic Imperatives of Analytics
Sharp focus on a customer centric approach for leveraging analytics
Industry wide detailed real life examples
Table of ContentsPreface
Acknowledgements
Chapters
One Acquisition
Two Usage Management
Three Cross - Sell
Four Retention Management
Five Pricing
Six Credit Bureau
Seven Quantitative Methods
Eight Analytics Ecosystem
Bibliography
Glossary
Index
About the Authors