UP! Your Service New Insights: True Stories of Winners and Losers in the Quest for Superior Service (UP! Your Service)
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Book Details
Author(s)
Ron Kaufman
Publisher
Kaufman Professional Services
ISBN / ASIN
9810459394
ISBN-13
9789810459390
Category
Biography & Autobiography
Marketplace
France 🇫🇷
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Description
True stories of winners and losers in the quest for superior service. Who wins? Who loses? It’s up to you! Benchmark the best service innovations (Chapter 5: Generating New Ideas). Discover how to keep your customers happy, loyal, and buying more (Chapter 10: Building Up Your Business). Find out who makes the biggest mistakes in service, and what you must avoid (Chapter 13: The Infinite Absurdity Awards). Plus many more easy-to-use insights on the spirit, language, and culture of superior service. Take a look!
