Incentives and Knowledge Mismatch: The Deemed Failure of a BPR Project in a Large Banking Organisation
Book Details
Author(s)
Parthasarathi Banerjee
Publisher
Idea Group Publishing
ISBN / ASIN
B00006ISNF
ISBN-13
978B00006ISN6
Availability
Available for download now
Sales Rank
#12,628,978
Marketplace
United States 🇺🇸
Description
The case study describes process reengineering at a major public bank of India. Choice between strategy, structure, technology, process and personnel remained a key issue. Integration of disparate processes on information technology platform proved mixed success
