Incentives and Knowledge Mismatch: The Deemed Failure of a BPR Project in a Large Banking Organisation
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Book Details
Author(s)
Parthasarathi Banerjee
Publisher
Idea Group Publishing
ISBN / ASIN
B00006ISNF
ISBN-13
978B00006ISN6
Marketplace
France 🇫🇷
Description
The case study describes process reengineering at a major public bank of India. Choice between strategy, structure, technology, process and personnel remained a key issue. Integration of disparate processes on information technology platform proved mixed success
