Business Process Redesign in Travel Management in an SAP R/3 Upgrade Project
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Book Details
Author(s)
Marit Schallert
Publisher
Idea Group Publishing
ISBN / ASIN
B00007FYU3
ISBN-13
978B00007FYU5
Marketplace
France 🇫🇷
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Description
This case describes the initial stages of a process-reengineering project undertaken in a shared service provider for local government departments in Australia. The described project's objectives were to reengineer the process of business travels through an enterprise system. The case looks at the challenges of reducing costs as well as maintaining a high level of service quality for business travelers.
