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📖 Description
This digital document is an article from Customer Interaction Solutions, published by Technology Marketing Corporation on June 1, 2004. The length of the article is 2284 words. The page length shown above is based on a typical 300-word page. The article is delivered in HTML format and is available in your Amazon.com Digital Locker immediately after purchase. You can view it with any web browser.
Citation Details Title: Optimizing customer experiences: bridging front-office contact centers and back-office departments.(Call Center/CRM Management Scope) Author: Oscar Alban Publication:Customer Interaction Solutions (Magazine/Journal) Date: June 1, 2004 Publisher: Technology Marketing Corporation Volume: 22 Issue: 12 Page: 50(4)