Can service recovery help when service failures occur?: An article from: Journal of Hospitality and Tourism Management

This digital document is an article from Journal of Hospitality and Tourism Management, published by University of Queensland Press on August 1, 2004. The length of the article is 4189 words. The page length shown above is based on a typical 300-word page. The article is delivered in HTML format and is available in your Amazon.com Digital Locker immediately after purchase. You can view it with any web browser.

Citation Details
Title: Can service recovery help when service failures occur?
Author: Andrew Lockwood
Publication:Journal of Hospitality and Tourism Management (Magazine/Journal)
Date: August 1, 2004
Publisher: University of Queensland Press
Volume: 11 Issue: 2 Page: 149(8)

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