Averting a call center collision: balancing automation and empowerment. (e-CRM).: An article from: Customer Interaction Solutions

This digital document is an article from Customer Interaction Solutions, published by Technology Marketing Corporation on April 1, 2003. The length of the article is 1390 words. The page length shown above is based on a typical 300-word page. The article is delivered in HTML format and is available in your Amazon.com Digital Locker immediately after purchase. You can view it with any web browser.

Citation Details
Title: Averting a call center collision: balancing automation and empowerment. (e-CRM).
Author: William Blundon
Publication:Customer Interaction Solutions (Magazine/Journal)
Date: April 1, 2003
Publisher: Technology Marketing Corporation
Volume: 21 Issue: 10 Page: 68(2)

Distributed by Thomson Gale