Part-time shift: the struggle over the casualization of airline customer sales and service agent work *.: An article from: The Canadian Review of Sociology and Anthropology
Book Details
Author(s)Vivian Shalla
ISBN / ASINB0008DDB8W
ISBN-13978B0008DDB84
AvailabilityAvailable for download now
Sales Rank99,999,999
MarketplaceUnited States 🇺🇸
Description
This digital document is an article from The Canadian Review of Sociology and Anthropology, published by Canadian Sociology and Anthropology Assn. on February 1, 2003. The length of the article is 7825 words. The page length shown above is based on a typical 300-word page. The article is delivered in HTML format and is available in your Amazon.com Digital Locker immediately after purchase. You can view it with any web browser.
From the author: Through an examination of the struggle, during the 1980s, over the use by Air Canada of part-time workers to perform customer sales and service agent work, this article aims to expand our knowledge and understanding of the casualization of women's white-collar, service-sector employment under economic restructuring and the role played by unions in shaping the contours of the employment relationship. The study focusses on how Air Canada's attempt to promote labour flexibility coloured contract negotiations and was pivotal in prompting agents to take strike action for the first time in their history, as well as merge their union with a more powerful and militant one. It examines the contradictory effects of the casualization process on agents' ability to achieve independence and equality in the labour market and underscores the difficulties faced by the union in resisting destandardization.
Citation Details
Title: Part-time shift: the struggle over the casualization of airline customer sales and service agent work *.
Author: Vivian Shalla
Publication:The Canadian Review of Sociology and Anthropology (Refereed)
Date: February 1, 2003
Publisher: Canadian Sociology and Anthropology Assn.
Volume: 40 Issue: 1 Page: 93(17)
Distributed by Thomson Gale
From the author: Through an examination of the struggle, during the 1980s, over the use by Air Canada of part-time workers to perform customer sales and service agent work, this article aims to expand our knowledge and understanding of the casualization of women's white-collar, service-sector employment under economic restructuring and the role played by unions in shaping the contours of the employment relationship. The study focusses on how Air Canada's attempt to promote labour flexibility coloured contract negotiations and was pivotal in prompting agents to take strike action for the first time in their history, as well as merge their union with a more powerful and militant one. It examines the contradictory effects of the casualization process on agents' ability to achieve independence and equality in the labour market and underscores the difficulties faced by the union in resisting destandardization.
Citation Details
Title: Part-time shift: the struggle over the casualization of airline customer sales and service agent work *.
Author: Vivian Shalla
Publication:The Canadian Review of Sociology and Anthropology (Refereed)
Date: February 1, 2003
Publisher: Canadian Sociology and Anthropology Assn.
Volume: 40 Issue: 1 Page: 93(17)
Distributed by Thomson Gale
