From call center to contact center: learn how to successfully untangle phone, e-mail, Web and chat to deliver great service and slash costs.: An article from: Fleet Equipment

This digital document is an article from Fleet Equipment, published by Maple Communications on August 1, 2003. The length of the article is 1073 words. The page length shown above is based on a typical 300-word page. The article is delivered in HTML format and is available in your Amazon.com Digital Locker immediately after purchase. You can view it with any web browser.

Citation Details
Title: From call center to contact center: learn how to successfully untangle phone, e-mail, Web and chat to deliver great service and slash costs.
Publication:Fleet Equipment (Magazine/Journal)
Date: August 1, 2003
Publisher: Maple Communications
Volume: 29 Issue: 8 Page: S6(2)

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