IM: invaluable new business tool or records management nightmare? Instant messaging's free-form nature is presenting risks and challenges for business ... article from: Information Management Journal

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Citation Details
Title: IM: invaluable new business tool or records management nightmare? Instant messaging's free-form nature is presenting risks and challenges for business and records managers everywhere.
Author: Patrick J. Cunningham
Publication:Information Management Journal (Refereed)
Date: November 1, 2003
Publisher: Association of Records Managers & Administrators (ARMA)
Volume: 37 Issue: 6 Page: 27(6)

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