Using customer satisfaction surveys to improve quality of care in nursing homes. (Practice Forum).: An article from: Health and Social Work

This digital document is an article from Health and Social Work, published by National Association of Social Workers on February 1, 2002. The length of the article is 3186 words. The page length shown above is based on a typical 300-word page. The article is delivered in HTML format and is available in your Amazon.com Digital Locker immediately after purchase. You can view it with any web browser.

From the author: Terry Peak, MSW, PhD, is associate professor, Social Work Program, Utah State University, Logan, UT 84322-0730; e-mail: tpeak@wpo.hass.usu.edu. Sara V. Sinclair, CNHA, FACHCA, RN, is chief executive officer, Sunshine Terrace Foundation, Inc., Logan, UT Portions of this article were presented at the 51st Annual Meeting of the Gerontological Society of America, Philadelphia, November 1998. The authors wish to express their appreciation to the Sunshine Terrace Foundation for its full and complete cooperation with this study.

Citation Details
Title: Using customer satisfaction surveys to improve quality of care in nursing homes. (Practice Forum).
Author: Terry Peak
Publication:Health and Social Work (Refereed)
Date: February 1, 2002
Publisher: National Association of Social Workers
Volume: 27 Issue: 1 Page: 75(5)

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