Ringing in the business: knowledge management helps call centres provide high quality service, giving customers the right information in a timely ... Management).: An article from: CMA Management

This digital document is an article from CMA Management, published by Society of Management Accountants of Canada on September 1, 2002. The length of the article is 1385 words. The page length shown above is based on a typical 300-word page. The article is delivered in HTML format and is available in your Amazon.com Digital Locker immediately after purchase. You can view it with any web browser.

Citation Details
Title: Ringing in the business: knowledge management helps call centres provide high quality service, giving customers the right information in a timely fashion. (Knowledge Management).
Author: James Robertson
Publication:CMA Management (Magazine/Journal)
Date: September 1, 2002
Publisher: Society of Management Accountants of Canada
Volume: 76 Issue: 6 Page: 42(2)

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