Wirtz of wisdom: creating strategic leverage by listening to your customer. (consultant Ted Wirtz of John R. Starr Inc. evaluates successful customer ... An article from: Nonwovens Industry
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Citation Details Title: Wirtz of wisdom: creating strategic leverage by listening to your customer. (consultant Ted Wirtz of John R. Starr Inc. evaluates successful customer service strategies) Author: Ted Wirtz Publication:Nonwovens Industry (Magazine/Journal) Date: January 1, 1993 Publisher: Rodman Publications, Inc. Volume: v24 Issue: n1 Page: p68(3)