I'm OK; you're only a user: a transactional analysis of computer-human dialogs.: An article from: Technical Communication

This digital document is an article from Technical Communication, published by Society for Technical Communication on February 1, 1992. The length of the article is 7181 words. The page length shown above is based on a typical 300-word page. The article is delivered in HTML format and is available in your Amazon.com Digital Locker immediately after purchase. You can view it with any web browser.

From the supplier: Transactional analysis evaluates each dimension of the interaction between humans and computers . The computer interface is perceived as dialogs between people. Technical communicators who design computer interfaces should therefore incorporate the social nature of the human-computer communication to achieve effective interaction.

Citation Details
Title: I'm OK; you're only a user: a transactional analysis of computer-human dialogs.
Author: Lenore S. Ridgway
Publication:Technical Communication (Refereed)
Date: February 1, 1992
Publisher: Society for Technical Communication
Volume: v39 Issue: n1 Page: p38(11)

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