The quality service manager: a new strategic direction for the '90s. (service quality in banking) (Special Issue: Service Quality): An article from: Bank Marketing
Book Details
Author(s)Mary Colby
PublisherBank Marketing Assn.
ISBN / ASINB00091XVTM
ISBN-13978B00091XVT4
MarketplaceGermany 🇩🇪
Description
This digital document is an article from Bank Marketing, published by Bank Marketing Assn. on April 1, 1992. The length of the article is 3137 words. The page length shown above is based on a typical 300-word page. The article is delivered in HTML format and is available in your Amazon.com Digital Locker immediately after purchase. You can view it with any web browser.
From the supplier: A growing awareness of the importance of service quality in the banking industry has resulted in the emergence of quality service managers. The task of developing and implementing quality improvement programs is the core function of quality service managers. Among the specific functions of quality service managers are the periodic monitoring of performance of personnel with front-line responsibilities through internal tracking systems, the development of quality training programs, the design and implementation of employee incentive and reward systems, and the facilitation of quality work sessions with key personnel from various divisions that continually seek ways of meeting, as well as exceeding, customer expectations. Six quality service managers provide descriptions of their functions and share the major accomplishments of their newly established quality programs.
Citation Details
Title: The quality service manager: a new strategic direction for the '90s. (service quality in banking) (Special Issue: Service Quality)
Author: Mary Colby
Publication:Bank Marketing (Magazine/Journal)
Date: April 1, 1992
Publisher: Bank Marketing Assn.
Volume: v24 Issue: n4 Page: p28(4)
Distributed by Thomson Gale
From the supplier: A growing awareness of the importance of service quality in the banking industry has resulted in the emergence of quality service managers. The task of developing and implementing quality improvement programs is the core function of quality service managers. Among the specific functions of quality service managers are the periodic monitoring of performance of personnel with front-line responsibilities through internal tracking systems, the development of quality training programs, the design and implementation of employee incentive and reward systems, and the facilitation of quality work sessions with key personnel from various divisions that continually seek ways of meeting, as well as exceeding, customer expectations. Six quality service managers provide descriptions of their functions and share the major accomplishments of their newly established quality programs.
Citation Details
Title: The quality service manager: a new strategic direction for the '90s. (service quality in banking) (Special Issue: Service Quality)
Author: Mary Colby
Publication:Bank Marketing (Magazine/Journal)
Date: April 1, 1992
Publisher: Bank Marketing Assn.
Volume: v24 Issue: n4 Page: p28(4)
Distributed by Thomson Gale
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