It's a matter of governance: the angry members may be right. (managing unrest in a rural electric cooperative): An article from: Management Quarterly

This digital document is an article from Management Quarterly, published by National Rural Electric Cooperative Association on March 22, 1994. The length of the article is 1848 words. The page length shown above is based on a typical 300-word page. The article is delivered in HTML format and is available in your Amazon.com Digital Locker immediately after purchase. You can view it with any web browser.

From the supplier: Member unrest at rural electric cooperatives signals the need for major changes in management that should not be ignored. After a major snowstorm in Dec. 1993, members of a rural electric cooperative demanded the resignation of the nine-man board of directors and the management. This experience resulted in the election of three new directors at the following annual meeting and several lawsuits against the former board and the cooperative. However, these changes were presaged by years of customer neglect, state law violations, management anomalies and problems with harassment and discrimination, all of which served to isolate the board from the members. The new manager was faced with negative media and membership publicity, low employee morale and a new board president. The steps taken to address these ills included a customer-oriented approach, a strictly above-board operation and meetings on better relations between management, employees and members.

Citation Details
Title: It's a matter of governance: the angry members may be right. (managing unrest in a rural electric cooperative)
Author: Jack D. Goodman
Publication:Management Quarterly (Magazine/Journal)
Date: March 22, 1994
Publisher: National Rural Electric Cooperative Association
Volume: v35 Issue: n1 Page: p2(4)

Distributed by Thomson Gale